Refund policy

We want you to be happy with your order. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we'll make it right with a replacement or store credit. As all products are made to order, we are unable to accept returns for change of mind.

Damages and issues Please inspect your order upon reception and contact us immediately at battlebond.shop@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items We cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds If a replacement or refund is approved, you'll be notified and any refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at battlebond.shop@gmail.com.

Any other questions Contact us at battlebond.shop@gmail.com for any questions regarding your order.